![]() The one device, a Zoom cable modem/router, listed at Bestbuy for $99 as of August, 2014. Grove said that Comcast customer service would try to troubleshoot a customer-owned device, but may not be able to diagnose the problem or restore service.Īlso, Grove pointed out that Comcast replaces their leased modems every few years so that customers always have the most recent technology.įor those who would rather buy a router, Ben Markey, a sales consultant at Best Buy at 2865 Concord Rd., Springettsbury Township, recommended two devices, both of which are on Comcast’s list of approved DOCSIS devices on their website. “Our Care agents have tools that can check the modem’s signal and connection history to see what might be going on, or they can do tests/diagnostics over the phone,” Grove said in an email. In addition, Grove said Comcast is better equipped to troubleshoot its own devices. On the other hand, renting a device leaves users off the hook when things go wrong and on the hook for free upgrades.īob Grove, a Comcast spokesman, said that one advantage of renting their modem/router devices is that Comcast will replace and service the devices for free if they go bad. Eight dollars a month for a rental adds up to $96 a year, $192 for two years and $480 for five years. Renting Comcast's device or buying your own each come with costs and benefits. The other option is to buy your own modem/router, which as of August costs a bit over $100 new at retailers like Walmart, Best Buy or online at sites such as Amazon. As of August, 2014, Comcast charges customers $8 a month to rent this modem/router. If you have internet service in York County, odds are, Comcast is your provider.Īnd if you have Comcast, you have a choice: to rent Comcast’s modem and router, or to buy your own.īy default, Comcast gives new internet customers one of their devices: a DOCSIS 3.0 modem with a wifi router built into it. ![]()
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